TrialNexus Privacy Policy

We build TrialNexus for regulated clinical work. This policy explains how we collect, use, and safeguard information when you access our platform and services.

Information We Collect

• Account information such as name, email, role, and organization details you provide to access TrialNexus.
• Workspace data including clinical trial documents, study metadata, and files you upload or generate within the platform.
• Usage data such as log files, device identifiers, and interactions with features, collected for security, performance, and support.
• Support communications you send to our team and any information you choose to share.

How We Use Information

• Provide, operate, and improve TrialNexus.
• Secure accounts, prevent misuse, and maintain audit trails.
• Support clinical workflows, including AI-assisted document processing you initiate.
• Respond to inquiries and deliver customer support.
• Comply with legal obligations and enforce our terms.

Sharing and Disclosure

We do not sell personal information. We share data only with service providers that help us operate TrialNexus (such as hosting, analytics, and security), or when required by law. We require vendors to protect data and use it only for the services they provide.

Data Security and Retention

We implement administrative, technical, and organizational controls designed for regulated environments. We retain information only as long as necessary to provide services, meet contractual obligations, or comply with legal requirements.

Your Choices

Depending on your location, you may have rights to access, correct, or delete personal information. To request changes, contact us using the details below.

International Transfers

TrialNexus may process information in the United States or other locations where we and our service providers operate. We apply safeguards appropriate for regulated clinical data.

Contact Us

For privacy questions or requests, contact us at privacy@trialnexus.ai.